Dear customer, thank you for reaching out, and we're sorry to hear you've encountered this issue.

I've notified our support team and believe they have reached out to help resolve this issue. If you have any further questions or concerns, please do not hesitate to contact our support team directly. They will be able to provide you with more detailed assistance and work with you to find a resolution as soon as possible.

We apologize for any inconvenience this may have caused and appreciate your kind patience.

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